Service Desk

29 tickets


T-4448	Monthly patching report for JulyProjects · Portal · Sana Iqbal	Brookfield Dental	Waiting on customer	Low	OKOscar	1 Aug, 12:11	15m	3d over
T-4437	Replace the failed drive in the NASService Desk · Portal · Rob Ellery	Kelso Care Homes	In progress	Medium	EMElena	2 Aug, 17:00	45m	3d over
T-4441	Antivirus reporting out of date on four machinesOnboarding · Phone · Rob Ellery	Kelso Care Homes	New	Low	EMElena	2 Aug, 08:48	1h	2d over
T-4455	SharePoint sync stuck on one machineEscalatedService Desk · Chat · Rob Ellery	Kelso Care Homes	New	Critical	Unassigned	4 Aug, 09:55	15m	2d over
T-4442	Add a new site to the VPNSecurity · Chat · Dean Whitaker	Stanton Motors	Waiting on customer	Low	TRTom	2 Aug, 10:41	15m	2d over
T-4458	Server room temperature alert overnightService Desk · Portal · James Ackroyd	Northgate Legal	Waiting on vendor	Medium	PRPriya	3 Aug, 13:55	25m	2d over
T-4438	Licence review before the renewal in SeptemberEscalatedInfrastructure · Chat · Sana Iqbal	Brookfield Dental	Assigned	Critical	PRPriya	4 Aug, 15:00	45m	2d over
T-4453	Scanner not sending to email since the mailbox moveOnboarding · Portal · Tom Ledger	Hale & Ward Accountants	Assigned	Low	RPRowan	3 Aug, 11:41	25m	24h over
T-4450	Broadband dropped twice this morningOnboarding · Chat · Sana Iqbal	Brookfield Dental	Assigned	Low	RPRowan	3 Aug, 13:48	15m	22h over
T-4452	Two-factor prompts looping for one userInfrastructure · Monitoring · Sana Iqbal	Brookfield Dental	Waiting on customer	High	TRTom	5 Aug, 14:11	30m	21h over
T-4440	Restore a deleted folder from TuesdayProjects · Chat · Tom Ledger	Hale & Ward Accountants	In progress	Low	PRPriya	3 Aug, 16:00	—	20h over
T-4447	Set up a meeting room display in the new boardroomService Desk · Portal · Rob Ellery	Kelso Care Homes	In progress	Critical	PRPriya	5 Aug, 17:05	45m	18h over
T-4470	Backup job failing on the Stockport file server since TuesdayInfrastructure · Monitoring · Dean Whitaker	Stanton Motors	Waiting on vendor	Critical	TRTom	5 Aug, 22:03	2h 25m	9h over
T-4445	Card reader on the front door not accepting fobsProjects · Phone · James Ackroyd	Northgate Legal	Waiting on customer	Medium	RPRowan	5 Aug, 07:05	30m	4h over
T-4457	Request quote for 12 new monitorsProjects · Chat · James Ackroyd	Northgate Legal	In progress	Low	TRTom	4 Aug, 08:00	—	4h over
T-4468	Phishing email reported by two staff, sender spoofing the MDEscalatedSecurity · Email · Tom Ledger	Hale & Ward Accountants	In progress	Critical	PRPriya	6 Aug, 07:52	1h	3h over
T-4456	Onboarding: three starters in accounts on the 17thInfrastructure · Portal · James Ackroyd	Northgate Legal	Waiting on customer	High	PRPriya	6 Aug, 11:32	—	in 2m
T-4471	Outlook will not connect for three users in the Manchester officeEscalatedService Desk · Phone · Priya Raman	Northgate Legal	In progress	High	RPRowan	6 Aug, 08:14	1h 35m	in 44m
T-4444	Migrate the archive share to SharePointProjects · Portal · Tom Ledger	Hale & Ward Accountants	In progress	Medium	EMElena	5 Aug, 15:00	—	in 4h
T-4459	Password reset for the reception shared accountProjects · Phone · Priya Raman	Northgate Legal	New	Low	Unassigned	5 Aug, 07:48	25m	in 20h
T-4469	New starter setup for Monday, needs laptop and M365 licenceOnboarding · Portal · Rob Ellery	Kelso Care Homes	New	Medium	Unassigned	6 Aug, 09:41	—	in 22h
T-4454	Firewall licence expires this monthInfrastructure · Email · Dean Whitaker	Stanton Motors	New	Low	Unassigned	5 Aug, 11:00	—	in 24h
T-4449	Ransomware alert from the endpoint agent, one machine isolatedInfrastructure · Portal · Sana Iqbal	Brookfield Dental	Assigned	Low	EMElena	6 Aug, 07:05	25m	in 2d
T-4446	Mailbox full, cannot sendOnboarding · Chat · Rob Ellery	Kelso Care Homes	New	Low	RPRowan	6 Aug, 09:32	1h	in 2d
T-4463	Wi-Fi drops in the back office whenever the microwave is onService Desk · Chat · Marie Chen	Vernon Print Group	New	Low	Unassigned	6 Aug, 11:02	—	in 2d

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